FAQ

Our clientele consists of discerning individuals who appreciate fine luxury jewelry and premium timepieces from brands like Breitling, IWC Schaffhausen, Panerai, and Zenith. They value both quality and value, seeking authentic pieces with the convenience of global delivery (excluding some remote areas).

We combine boutique-quality curation with e-commerce convenience. Every piece undergoes professional authentication and hand-polishing before being shipped in our signature velvet-lined packaging. Our customers enjoy exceptional quality at competitive prices with a refined delivery experience.

Absolutely. Each timepiece and jewelry item undergoes rigorous professional authentication by our luxury specialists in Mountain View before shipment. We only source from trusted suppliers and stand behind the authenticity of every piece we sell.

Currently, we focus on delivering pristine, original luxury items exactly as crafted by their makers. We do not offer customization services to maintain the integrity of each designer’s vision.

Our curated selection focuses on brands where we can offer exceptional value while maintaining our rigorous quality standards. We periodically review our collections and may add new brands that meet our criteria.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are processed through secure, encrypted channels.

Your security is paramount. We use industry-standard encryption and never store full payment details on our servers. You may also choose the added security of PayPal checkout.

This is typically an issue with your bank’s fraud prevention measures, especially for high-value international transactions. We recommend contacting your card issuer to authorize the purchase, or consider using PayPal as an alternative payment method.

We offer two refined delivery services:
Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch
Free Shipping (orders over $50): Via EMS, arriving in 15-25 business days after dispatch

All packages receive the same luxurious preparation and secure packaging.

Due to customs restrictions, we’re currently unable to serve some remote areas in Asia and other locations. We’re actively working to expand our delivery network while maintaining the security standards your luxury items deserve.

Each piece receives meticulous preparation: hand-polished to showroom perfection, placed in our signature velvet-lined box, then secured in discreet exterior packaging. The unboxing experience mirrors that of a high-end boutique.

International customers may be subject to local customs fees, which vary by country and are the recipient’s responsibility. We recommend checking with your local customs office for specific rates before ordering.

We offer a 15-day return policy from the date of delivery. Items must be in original, unworn condition with all packaging and documentation. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using insured, trackable shipping for your protection.

Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your financial institution.

Our luxury specialists are available via email at [email protected]. We typically respond within 24 hours (excluding weekends and holidays).

Our Mountain View headquarters operates Monday-Friday, 9AM-5PM PST. Emails received outside these hours will be addressed the next business day.

Our headquarters and authentication center is located at:
894 Windmill Park Lane, Mountain View, US 94043
All items ship from this climate-controlled facility.