At Luxe Glist, we take pride in offering only the finest jewelry and timepieces to our discerning clientele. Should any item fail to meet your exacting standards, we provide a seamless returns process that reflects the same luxury experience you expect from our collection.

Our Return Commitment

We accept returns and exchanges within 15 days of delivery for most items, provided they are in their original condition with all protective packaging and authentication materials intact.

Important Exceptions

To preserve the integrity of our luxury offerings, the following cannot be returned:

  • Personalized or custom-made jewelry items (including engraved pieces)
  • Items with removed or damaged security tags or authenticity certificates
  • Watches that have had their protective seals broken (including all Breitling, IWC Schaffhausen, Panerai, and Zenith timepieces)
  • Earrings for hygiene reasons (unless defective)

The Return Process

To initiate a return or exchange, please follow these steps:

  1. Notification: Email our concierge team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
    • Your order number
    • The item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Authorization: Within 48 hours, our luxury specialists will respond with:
    • Return authorization number
    • Detailed packing instructions
    • Return shipping address (894 Windmill Park Lane, Mountain View, US 94043)
  3. Packaging: Carefully repackage the item(s) in their original luxury packaging with all protective materials, tags, and certificates. Include the original invoice.
  4. Shipping: Ship your return via a trackable courier service (we recommend DHL or FedEx for international returns). For your protection, we suggest purchasing shipping insurance.
  5. Processing: Once received, our authentication team will inspect the item(s) within 3 business days. You will receive email confirmation when your return is processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective item. For exchanges, we will cover the cost of shipping the replacement item via our standard shipping method.

Refund Timeline & Methods

Refunds will be processed within 5 business days after we receive and authenticate your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Note: International bank transfers may take additional processing time depending on your financial institution.

Exchange Policy

For exchanges of equal or greater value:

  • We will process your exchange immediately upon authentication of the returned item
  • For higher-value exchanges, you will be invoiced for the difference
  • Exchanges are subject to product availability

Return Request Template

To assist you in initiating your return, please use the following template when contacting us:

Subject: Return Request: [Your Order Number] Dear Luxe Glist Concierge, I would like to initiate a return for my recent order (#[Order Number]). Please find the details below: – Item(s) for return: [Product Name, SKU if available] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specific product if known)] I understand that all items must be returned in their original condition with all packaging and authentication materials. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information] [Order Date]

Contact Our Concierge

For any questions regarding our returns policy or to discuss special circumstances, please contact our luxury client services:

Email: [email protected]
Address: 894 Windmill Park Lane, Mountain View, US 94043

At Luxe Glist, your satisfaction is as important to us as the quality of our curated collections. We strive to make every aspect of your experience with us reflect the luxury and precision of the items we offer.