Welcome to Luxe Glist, where excellence in fine jewelry and timepieces meets impeccable service. These Terms and Conditions govern your use of our website and purchases from our curated collections. By accessing luxeglist.com, you agree to these terms in their entirety.

1. Website Use & Intellectual Property

1.1 Access & Eligibility

Our website and services are available only to individuals who:

  • Are at least 18 years old
  • Reside in our service areas (excluding Asia and certain remote regions)
  • Possess legal capacity to enter binding contracts

1.2 Intellectual Property Rights

All content on luxeglist.com, including:

  • Product designs and descriptions
  • Brand names (Breitling, IWC Schaffhausen, Panerai, Zenith, etc.)
  • Photography and digital assets
  • Website design and functionality

are the exclusive property of Luxe Glist or our brand partners. Unauthorized use constitutes infringement and may result in legal action.

2. Product Information & Services

2.1 Product Descriptions

We meticulously describe our hand-selected jewelry and timepieces (bracelets, earrings, necklaces, rings, and watches) with:

  • Accurate materials specifications (gold, platinum, gemstones, etc.)
  • Precise measurements and weights
  • Manufacturer details for luxury watches

While we strive for perfection, slight variations in color or materials may occur.

2.2 Custom & Personalized Items

Engraved or custom-made pieces:

  • Cannot be returned or exchanged
  • Require written confirmation of design specifications
  • May have extended production timelines

3. Ordering & Payment

3.1 Order Process

The purchase journey at Luxe Glist:

  1. Selection of items to your cart
  2. Review of order details and shipping information
  3. Completion of payment via approved methods
  4. Order confirmation email with estimated timeline

3.2 Payment Terms

We accept:

  • Visa, MasterCard, JCB credit/debit cards
  • PayPal

Important:

  • Payment is processed immediately upon order confirmation
  • Your card will be charged in USD
  • International transactions may incur bank fees

3.3 Pricing & Currency

All prices are displayed in USD and include:

  • Value-added taxes where applicable
  • Standard packaging costs

Shipping fees ($12.95 for standard) apply unless order exceeds $50 for free EMS shipping.

4. Shipping & Delivery

4.1 Processing & Transit

Our luxury shipping standards:

  • 1-2 business days order processing
  • Carrier options:
    • DHL/FedEx: 10-15 business days (standard)
    • EMS: 15-25 business days (free over $50)
  • Signature required upon delivery

4.2 International Considerations

Customers outside the U.S.:

  • Are responsible for customs duties and import taxes
  • Must provide accurate contact information for customs clearance
  • May experience delays beyond our control

5. Returns & Exchanges

5.1 Our Return Commitment

We accept returns within 15 days of delivery for:

  • Unworn, unaltered items
  • Products with original packaging and authentication materials

Non-returnable items:

  • Personalized/custom jewelry
  • Watches with broken seals (all luxury watch brands)
  • Earrings (unless defective)

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and reason for return
  3. Await return authorization
  4. Ship to: 894 Windmill Park Lane, Mountain View, US 94043

Customers bear return shipping costs unless item is defective.

5.3 Refund Processing

Refunds:

  • Issued within 5 business days after inspection
  • Credited to original payment method
  • International transfers may take additional time

6. Customer Responsibilities

6.1 Accurate Information

You must provide:

  • Correct shipping address (we cannot redirect packages)
  • Valid payment details
  • Accessible contact information

6.2 Product Care

Upon receiving your Luxe Glist items:

  • Inspect immediately for any transit damage
  • Preserve all authentication materials
  • Contact us within 48 hours for any issues

7. Liability & Disputes

7.1 Our Commitment

Luxe Glist guarantees:

  • Authenticity of all merchandise
  • Accurate product representations
  • Secure payment processing

7.2 Limitation of Liability

We are not responsible for:

  • Wear and tear from improper use
  • Damage after delivery
  • Delays caused by carriers or customs
  • Minor variations in gemstone color or metal finish

7.3 Dispute Resolution

Any disputes shall:

  • First be addressed through our concierge service
  • If unresolved, be governed by California law
  • Be settled in Santa Clara County courts

8. Policy Updates

We reserve the right to modify these terms at any time. Continued use of luxeglist.com constitutes acceptance of current policies.

9. Contact Information

For questions regarding these Terms and Conditions:

Luxe Glist Concierge
Email: [email protected]
Address: 894 Windmill Park Lane, Mountain View, US 94043